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799 Broadway features an electronic perimeter access control system monitored by a third-party monitoring system. Outside business hours, tenants have access to the building entrances through the access control system via card access. 


The exterior doors to the building are open from 7:00 AM to 6:00 PM Monday through Friday, after which time the building is automatically locked by the computerized building access system. The building will also be locked during building-recognized holidays. 


Upon your move-in, access cards will be issued which provide building entry after hours. 


The following guidelines and rules should be followed for building access cards: 

  1. If you require additional or replacement cards, please submit a work order in Building Engines. There will be a $35.00 fee for any replaced access cards. 
  2. All employees should be instructed not to lend their card to others and to keep the card in a safe place. 
  3. If an employee is terminated or leave the company and not return their card, please promptly complete a work order with the name of the person and the card number so that we may deactivate the card. 
  4. Although the system has a record of card numbers and holders, we strongly recommend that each tenant maintain a record of employee names and card numbers for your files. 
  5. Upon move-out, all access cards must be immediately turned in to the Management Office. 


Visitors must be entered into Building Engines, by authorized tenant administrator, with their full name prior to arrival at the building.  After a visitor has shown his or her photo ID to the lobby desk attendant(s), Security will notify the Tenant’s main contact of their arrival, to confirm if the visitor can be sent up to the Tenant’s premises at that time. 



Security services at 799 Broadway are provided 24 hours a day, seven days a week. Security officers assist visitors, monitor access, and prevent solicitors from entering the building. The security desk is located at the main entrance on Broadway.  Building entrances are secured after business hours and unlocked between 7:00 AM to 6:00 PM Monday through Friday. 

You may call the lobby desk directly at 212.858.0799. 


For your safety, we ask that you review and follow our recommended building safety guidelines available at the back of this book. While not exhaustive in scope, the list may be used as an aid in establishing adequate internal security procedures.



A property removal pass must be used for the removal of equipment, electronic devices, office materials, including furniture and artwork, or large boxes being removed from the building. 

Prior to removing the item(s), the Tenant Administrator must complete a property removal pass through Building Engines. When completing the pass, please provide the name and contact information of the requestor (employee/staff) as well as a complete description of the property to be removed from the building. Please make sure to sign off before issuing the pass to the individual who is removing the material. 

The signed pass must be presented to the security officer when item(s) is removed from the building. Security will make every effort to check for a Property Removal Pass; however, it is the tenant’s responsibility to control the use of the passes. Landlord cannot be responsible or liable for any Tenant property that is removed from the building. 

For a sample Property Removal Pass, please see the Important Forms section at the end of this Tenant Handbook.


799 Broadway uses the Building Engines work order system, which allows tenants to submit work orders and notify the security console of expected visitors. Building Engines immediately alerts the Property Management Office to an issue and is the preferred way to receive maintenance requests.  


Each Tenant is responsible for designating at least two Tenant Administrators to authorize certain types of activities on behalf of the Tenant, including work orders and visitor management.   

Your Tenant Administrators are empowered to determine the following for your firm: 

  • Persons who will be granted after-hours access to the building
  • Lock changes and/or the ordering of additional keys
  • Authorization for improvement work that is billable to the Tenant
  • Persons who should be notified in case of an emergency
  • Persons who will comprise your emergency life-safety team

If your designated Tenant Administrator should change, please contact the Property Management Office immediately to ensure that we have up-to-date records. 

All Tenant Administrators will have access to Building Engines, which will make it possible to track service requests; however, feel free to call the Property Management Office for any situations that require immediate attention.


Your Property Management Team is dedicated to servicing the needs of each tenant. We encourage you to share your questions, comments, concerns, and complaints with our team, so that we can best respond to ensure we maintain our standard of exceptional service. 

As a reminder, the Property Management Office is open 8:30 AM until 5:30 PM, Monday through Friday, excluding holidays. After hours and on weekends, on-site security can be reached at 212.858.0799. In the event of an emergency, a member of the Property Management or Engineering teams can be reached after hours through on-site security. 

How to report a building problem/request (of any nature): 

  1. Report the problem/request to your in-house Tenant Administrator
  2. Tenant Administrator submits a request via Building Engines and follows up with a call to the Property Management Office
  3. Identify the nature of problem/request, i.e., “office too hot/cold, light out, toilet overflow, needs special cleaning”
  4. Identify location of problem/request, e.g., “18th Floor, Keith Hyde’s office, Northwest corner”, always report the name of the person who is experiencing the problem so that we can follow up with that person
  5. Indicate the priority level of the request

The Property Management Team logs all calls and dispatches them to the appropriate party (engineering, cleaning, etc.).





All problems/requests are handled on a priority basis and will be responded to as quickly as possible. For any situations that require our immediate attention, please also contact the Property Management Office. 

Priority Levels: 

  • Priority 3: Immediate concern for safety and integrity of staff and items in your area.
  • Priority 2: Zero concern for safety of staff and some concern for integrity and items and your area.
  • Priority 1: Zero concern for safety of staff or integrity of your area but would like attention of building staff as soon as someone becomes available.

Routine service requests include: 

  • Lock and key requests (must be coordinated by the building)
  • Lighting requests (change lightbulbs)
  • Plumbing requests
  • Temperature/HVAC requests (too hot or too cold…)
  • Electrical problems
  • Mechanical problems
  • Daytime janitorial “clean-ups” & additional rubbish removal
  • Restroom supply requests
  • Telephone Closet/Electrical Closet Access

Please note, building personnel are not authorized to repair any personal property items including furniture, equipment, etc. The response time for common requests will be responded to as soon as possible but may take up to 24 hours depending on building activities. 


From time-to-time, tenants may require additional services not provided for in their lease agreement. If you require this type of service, our maintenance staff would be happy to assist you.  Please contact the Property Management Office for current pricing for these services. 

Tenants may also require special services including minor remodeling or other construction work. Such alterations require approval by the Property Management Team prior to work commencement. If you require an outside contractor, the Property Management Team will be happy to provide you with a list of approved contractors. Tenants with specific questions regarding alteration work should consult their Lease to familiarize themselves with applicable terms and conditions and contact the Property Management Office for assistance.



HVAC services are provided Monday through Friday, from 8:00 AM to 6:00 PM, or per your lease, excluding holidays. 


After-hours HVAC service can be made available at the Tenant’s expense; however, please keep the following information in mind: 

  • To provide after-hours HVAC services, engineering labor must be scheduled in advance. To make sure that an engineer is available to provide requested services, please submit your request through Building Engines at least 48 hours in advance. 
  • Invoices for afterhours HVAC service will be sent to your firm following the date of service based upon the rated defined within your Lease.


As a reminder, personal heaters of any kind are not permitted anywhere in the building.


Indoor environmental quality is a critical component of healthy buildings. Numerous studies have confirmed the effect of the indoor environment on the health and productivity of building occupants. Ventilation, thermal comfort, air quality, and access to daylight and views are all factors which play a role in determining indoor environmental quality.

Your building’s base systems, building common areas, and individual elevator cabs have been equipped with the latest bipolar ionization (BPI) technology. BPI is an air purification system that restores clean air to indoor space by safely emitting both positively and negatively charged particulates that attach to and deactivate harmful substances like bacteria, allergens, smoke, mold, and viruses. 


 We regularly test the IAQ of your building to ensure our efforts are achieving an optimal indoor environmental quality for you and your team. For more information on your building’s IAQ, please contact your Property Management Team.


Common areas are maintained by the Building Janitorial team. Night cleaning is provided as per the scope of work defined in your company’s lease. Additional porter services are available on request by entering a work order in Building Engines. These services will be billed through the Tenant monthly rent statements based upon the current rates.


Day porters are on duty Monday through Friday from 7:00 AM to 6:00 PM to keep the lobbies, corridors, restrooms and building perimeter clean during working hours. If you observe a janitorial problem in any of these areas or within your office space, please place a work order in Building Engines so that we may immediately dispatch a day porter.


For the removal of large amounts of paper, cardboard, and any other paper related recyclables, please request a plastic bin. All tenant requests for bins must be completed via Building Engines. Please note such items must be taken apart or broken down where possible for proper disposal before being placed in the dumpster. If porter assistance is needed, please enter a request into Building Engines as early as possible. 


Nightly janitorial services are provided Monday through Friday evenings. Routine cleaning includes dusting, vacuuming, emptying wastebaskets and spot-mopping your kitchen area. In addition, all restrooms and common areas are cleaned and stocked each night. Additional cleaning services are provided on a monthly, quarterly, and annual basis. If you discover that an area in your suite has been overlooked, please advise the Management Office so that we can ensure better service for you in the future.

As a reminder, please do not place any object near or against trash receptacles if the material is not to be thrown away. 

Please note that the janitorial crew will NOT dust any computer equipment, including terminals, hard drives, or keyboards; nor will they vacuum or dust near computer cables or wires. This is for the tenant’s protection to avoid disrupting any sensitive computer equipment.



799 Broadway has a green cleaning policy and plan in place focused on reducing the overall impact of cleaning on health and the environment through a variety of measures, including the use of low-environmental impact cleaning products. For details, please see “Our Green Cleaning Policy” in this Handbook under “Sustainability, Energy Conservation, and Green Services.”


In February 2016, the New York City Department of Sanitation (DSNY) issued updated guidance for the waste law regarding waste and recycling in commercial buildings. The guidance went into effect on August 1, 2016, and fines for non-compliance may be issued after August 1, 2017, to building owners, tenants and waste carters. The goal of the new waste law is to increase recycling in commercial buildings. Additional requirements for organics recycling apply to arenas/stadiums, food manufacturers, food wholesalers, and food services in hotels above a certain size.

799 Broadway is designated as a "Single-Stream" Recycler. Learn more at


Exterior and Interior window cleaning is performed semiannually. The Property Management Team will notify all Tenants in advance of the date(s) on which the window cleanings will occur. To protect your office and team’s belongings, we ask that all personal property, boxes, and equipment be moved away from the windows prior to when the window cleaning begins.




The city does not permit any electronic waste in the regular trash flow.  Electronic waste includes computers, printers, copiers, telephones, remote controls, etc.  For all electronics needing to be removed including light bulbs, computer waste, printers, etc., tenant has the option to use your own e-waste provider or contact the Building Management Office to schedule a pick-up provided by our e-waste vendor at an additional cost to the tenant.

The following provides a general idea of equipment acceptable for e-recycling:

Computers and Peripherals:

  • Desktop PCs/Servers
  • Monitors (Flat Screen and CRT)
  • Computer Mice
  • Cables & Accessories
  • Laptops
  • Hard Drives
  • Computer Power Supplies 
  • Computer Peripherals 
  • Gaming Devices
  • Keyboards
  • Network Devices
  • Circuit Boards/Cards
  • Media Speakers

Office and Telecomm Equipment:

  • Copiers
  • Fax Machines
  • Video & Audio Equipment
  • PBX Systems
  • Projection Equipment
  • Printers
  • Plotters
  • Security Equipment
  • Receivers & Transmitters

Mobile Devices:

  • Cell Phones/Smartphones
  • Tablets
    Personal Digital Assistants
  • Gaming Devices
  • MP3 Players
  • Cameras

Data Center Equipment:

  • Servers Storage Arrays
  • Network Related Equipment Power
  • Distribution Units
  • Routers & Switches
  • Cabling Switchgear
  • Panelboard
  • Mainframe Computer
  • Equipment Motor
  • Generator Sets
  • Server Racks

Cable Equipment:

  • Cable Boxes (analog, digital, satellite)

Laboratory & Medical Equipment:

  • Anesthesia Units
  • Defibrillators
  • IV Pumps
  • Spectrometers
  • Ultrasound Equipment




799 Broadway manages indoor pests in a way that protects human health and the surrounding environment by adhering to the principles of the Integrated Pest Management (IPM) system. IPM is a sustainable, science-based, decision-making process that considers the life cycles of pests and the environments in which they thrive to control pest damage with minimal harm to people and the environment. IPM includes preventative measures to avoid the need for extermination while using safe, environmentally friendly pest control practices. Below are a few tips to help do your part: 


  • Do not keep open, unsealed food in desks or file cabinets.
  • Clean up crumbs or spilled drinks — even a few crumbs or a small spill can attract unwanted pests.
  • Do not over-water plants.
  • Rinse and dry recyclables before placing in bins.
  • Keep work areas neat and organized.
  • If you do see a pest, call your pest control company and notify building management through Building Engines if afterhours access is required.


The building is equipped with 3 passenger elevators and 1 service elevator. Passenger elevators are for the exclusive use of people. Carts, dollies, hand trucks, large packages, etc. are not permitted on passenger elevators and must be transported via the service elevators. 

Delivery of all large materials and supplies must be done via the service elevators. Please note service elevators are restricted to building staff, contractors, delivery companies, and movers; if tenant employees need to move large items, please notify the Property Management Office. Vendors arriving during business hours (7:00 AM – 4:30 PM) are limited to one trip in the service elevator. More information about the service elevator can be found under “Loading Dock and Deliveries” in this Handbook.



799 Elevators are equipped with Destination Dispatch. Once a tenant swipes their access cards at the turnstiles, destination dispatch will activate. Destination dispatch will automatically call the elevators to your elected home floor. 

If the tenant needs to access a different floor, they will need to swipe their access card at the elevator kiosk where they can make their selection. 



Passenger and freight elevators are inspected and professionally maintained by a specialized maintenance firm. Elevator equipment and performance are constantly monitored during regular business hours. Should you at any time experience any irregularity or difficulty with elevator service, please note the elevator car number and report it immediately to lobby personnel or the Property Management Office. 

In case of an elevator malfunction with passengers in the car: 

  1. Remember to remain calm. Elevators are constructed with multiple steel suspension cables, any one of which is sufficient to support the elevator.
  2. Locate the emergency buttons to summon help. All passenger and service elevators have one (1) alarm button and one (1) intercom system to communicate with Security on the left panel. Fully depress the intercom "push to call" button. This will automatically dial security console, then communicate via the emergency intercom.
  3. Identify the elevator number located inside the panel and above the call buttons. To enable the elevators or mechanic to respond to the problem quickly, callers will be asked for the number and approximate floor location.
  4. Stay in the car if the elevator stops between floors and the doors open. Do not try to climb out or jump to the floor below. Do not try to pry open the doors — it may cause other damage to the equipment and prolong the emergency.
  5. Wait for help to arrive. If the emergency lasts an extended period, sit on the floor and either look up or ahead so that you feel less confined.
  6. Following rescue/resolution of the incident, please provide the occurrence details to the Property Management Office or Security.

If Electrical Service Is Interrupted: 

If normal electrical service to the building is interrupted, elevator lights will blink, and elevators will stop temporarily. They will then automatically return to the lobby level one-by-one and open doors for you.


There are 3 emergency stairwells that service the building. 

  • Stairwell A: Floors 1-12; located in the Service Corridor Hallway
  • Stairwell B: Floors Cellar to 12; located behind the lobby desk
  • Stairwell C: Floors 2 to 12; located next to the loading dock.

Never prop stairwell doors open, as this may compromise the balance of the HVAC system and may create a serious breach to security and fire protection. The only way out of a stairwell is to go down to the ground floor and exit the building. 


Stairwell doors are locked at all times to prevent entry onto a tenant floor.  Stairwells are for emergency use only and should not be used under normal circumstances. 

Use of the stairwells is recommended in lieu of elevators, to conserve electricity and promote health – take the stairs and get in those extra steps!


Deliveries of packages, supplies, or office equipment requiring the use of dollies or carts should be delivered via the Loading Dock, between the hours of 7:30 AM and 4:30 PM, Monday through Friday. Use of the service elevator(s) during this time is on a first-come, first-serve basis. Please note that no pallet jacks are allowed in the main lobby or the cellar. 

Any large deliveries (i.e. more than one trip on an elevator or deliveries requiring the use of elevator pads) should be made after hours Monday through Friday, 4:30 PM – 7:00 AM, or by appointment Saturday or Sunday. These deliveries should be coordinated through the Property Management Office. 


Building personnel including Engineering and Security are not permitted to accept deliveries of any kind (furniture, supplies, etc.) on your behalf. The Property Management Team cannot be held responsible for deliveries made to the building lobby.

Loading Dock Measurements 

  • Loading Dock 13’ H X 12’ W X 31’ D
  • Loading Dock to Service Corridor 83” H X 66” W

Service Elevator Measurements 

  • Cab: 95”H X 47” W X 96” D

Copyright 2024 by Columbia Property Trust.